Shop with Us Go Local Go Greenpoint Originals

We stand behind the quality of everything we sell. Your satisfaction with our products is of the utmost importance to us. We make every effort to select and sell products constructed of the highest-grade materials, hand made by highly skilled people to high standards.

If there is a problem with your order, please call our Customer Service Department at 917-596-5978, Monday through Friday 6am to 11pm PST. You may also contact us via e-mail at info@greenpointoriginals.com. Due to the hand made one of a kind artistic nature of our products at the current time we are not offering exchanges or refunds unless items arrive damaged or broken. We are careful to describe items thoroughly on our website in the product details section. We offer high quality accurate photographs of our merchandise, so what you see online should be very close if not exact to what you receive. We welcome studio visits, if you are local to the area and would like to see merchandise before purchasing.

In the case that your merchandise is received damaged or broken, credit card orders will receive refunds in the form of a credit back to the original method of payment. Check and cash payments will be returned via a refund check.

Please do not hesitate to call our Sales Team at 917-596-5978, Monday through Friday 6am to 11pm, and Saturday 7am to 10:00pm PST with any questions or issues relating to our products. Our customers are extremely important to us, and we are eager to learn from you and answer any questions you may have about our merchandise.

Prices and Discounts

Select items will go on sale during different times of the year and will be listed in our sale section. We are happy to work with museums, universities and nonprofit institutions, and can offer special discounts. We offer materials on loan for promotional publications. Please call 917 596-5978 for further information. All prices on our site are shown in U.S. dollars.

Payment Methods

We accept all major credit cards, which typically process within 24 hours of order placement. There is a 5 to 7 business day hold placed on all checks received. Merchandise cannot be held without payment. Prices and available inventory are subject to change until an order is confirmed.

We are an Authorize.Net Verified Merchant

We accept the following forms of payment:

Visa
Mastercard
American Express
Paypal
Google Checkout

Once an order has been placed, the card provided for payment will be charged.

For out of Stock items (items that take more han one week to fabricate or produce) or custom orders, we require a 50% deposit to initiate order and we will charge the balance when the order is ready to ship. We will notify you when the order is nearing completion.

Availability

In most cases our delivery for furniture is from four to 8 weeks. If your order is within the sizes listed on the website (non custom). However, while we strive to have our products in-stock at all times, this is not always possible. Please contact our sales team at 917-596-5978 to verify availability.

Cancellation Policy

In stock items normally ship within 4 to 7 business days after an order has been placed. If you order by credit card your card will be charged when you place the order. Once an item has been ordered cancellation is possible within 24 hours, or before the item is shipped out.

Returns

If an item arrives damaged, notify us immediately so that we may work with you to arrange a return, replacement, refund or credit. In circumstances when an item is damaged and approved for return after 30 days, a restocking fee may be charged. Credit card orders will receive refunds in the form of a credit back to the original method of payment. Check and cash payments will be returned via a refund check.

Please be aware that furniture is highly susceptible to damage during transit. We take great care to pack shipments so that they will arrive safely, so be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us. You may have to provide supplementary packing materials if the outer carton has been worn during the original trip out to you.

Return damaged merchandise to:

Greenpoint Originals
95 Dobbin ST. #224
Brooklyn, NY 11222
917-596-5978

Policies

We are happy to help you with your order or any questions you might have about our products. We are here to help!

Please do not hesitate to call or email our studio: info@greenpointoriginals.com phone: 917-596-5978

Domestic Shipping

We offer free UPS Ground shipping for all online orders over $500*

Our handling fee is $5. All orders placed under $100 will be charged at real-time UPS or USPS Ground service rate. This rate is based on weight and size. We make every effort to process your order as quickly as possible, but please allow 24-72 hours to ship. Once your order has been shipped, tracking information will be sent to your email address. UPS Ground and USPS ground averages four business days in transit, but arrival dates are not guaranteed and are significantly slower in November and December.

For expedited shipping questions or to check stock availability, please contact us:
info@greenpointoriginals.com
phone: 917-596-5978

International Shipping

For destinations beyond the continental US, we will quote shipping based on destination. Expect shipping quote turn around in 24-48 hours.

Shipping is via USPS or UPS. USPS Priority Mail International averages 1-3 weeks in transit. UPS Standard averages 1-2 weeks in transit.

We make every effort to process your order as quickly as possible, but please allow 1-2 weeks to ship internationally. Once your order has been shipped, tracking information will be sent to your email address.

Please note; all duties, taxes and entrance fees are the sole responsibility of the recipient.

Backorders

Because Greenpoint Originals uses only local manufacturers, inventory can fluctuate and a lot of our merchandise is made to order.

If an item you order is out of stock, you will be notified immediately of its status and when we expect the item back in stock unless it is special order or custom, in which we ask for a 50% deposit. You have the option of holding, changing or canceling your order.

To check stock availability, please contact us: info@greenpointoriginals.com phone: 917-596-5978

Privacy Policy

Our site is secured and every transaction is encrypted during transmission. Your off-line information is also protected and accessible only to authorized personnel.

We value your purchase and protecting your personal information is extremely important to us. At no time is your private information shared or sold to any other company for any reason.

Copyright

Greenpoint Originals and greenpointoriginals.com are all properties of

Greenpoint Originals
All images, graphics, text and other content are protected by worldwide copyright and other proprietary laws and treaty provisions. You may not download (except where invited), reproduce, modify, publish, distribute, transmit, transfer, sell or modify any portion of this site without express written authorization from Greenpoint Originals..

Free Shipping

We offer free shipping on all orders over $500 shipped within the United States and Canada. All orders are shipped UPS and USPS ground, larger furniture items%u2019 carrier may vary and we do offer local delivery for a flat fee of $80.00. If you would like faster shipping, please select appropriate timeline during checkout and shipping charges will be applied.

Samples

Yes we can provide samples! We understand how important samples are to you and we are happy to provide them if applicable upon request. Call or email our studio and specify which swatch[es] or samples you'd like and from which collection[s]. And your address too, of course! info@greenpointoriginals.com 917-596-5978

Catalogue

Catalogues are available upon request. Please call or email our studio and we will happily send a brochure in the mail to you.

Custom Orders

We look forward to creating custom orders for you. We can modify sizes and tweak colors of the merchandise seen on this site. Contact us: info@greenpointoriginals.com, tell us what you have in mind!

Pricing

Our pricing tends to be more expensive than large department stores. This is mostly because our merchandise is hand made, right here in New York. Look out for our Made in New York Logo on applicable items. When you purchase from us you are supporting the local artist community in a major way, and we need your support now more than ever.

We believe in the power of using local talent and local resources.

Our materials are of high quality and we do our best to use eco friendly sustainable materials, we try to reach sustainability from many different angles, some of which include:

Organic Fabrics
Rapidly Renewable Resources (bamboo, cotton, hemp, wool)
FSC certified Woods
Locally made art and Objects (reducing Greenhouse gas emmissions)
Reclaimed Woods
Reclaimed Resins
Found and refurbished goods and furniture
Recycled Materials
Eco Friendly Finishes
Eco Friendly Packaging

Cradle to Cradle Shipping Methods

Warranty

Greenpoint Originals' artists supply products "as is" and without any warranty or condition. Our vendors will supply instructions on how to care for products with each shipment. For more information please contact customer service at 917-596-5978.